Coco (CA) Reviews

Management not really involved with pilot or on the ground operations I.e. after initial training you have very little interaction outside of your dispatch personnel and the occasional message from your supervisor. Payroll never correctly done and had to be corrected every two weeks this eventually was fixed, no benefits as an employee pilot here you get a wage and a 401k program you can contribute to (it’s just a vanguard index fund go do it yourself easier), weird working hours, not enough pay or hours, outsourced US biased jobs, very little room for error or tech issues that stop you from doing work. A rather quiet work environment (you sit in a call for six hours and barely talk to your coworkers) over all it’s a dystopia company. Very little room for advancement they began to downsize our hours to just 21 hours a week,at this point their was little meaning to continue to work for the company. My first time working for a start up and will be my last time I will work for a start up.

Management seems lost most of time. Since our team was the ones who worked directly with merchants and people we get to see first hand how upper management doesn't really have a grasp on how to work with restaurants. If there's an issue with how one restaurant is receiving orders, good luck getting anyone to resolve it in a timely manner. Us Field Operations operatives would do our best to resolve the issue but since everything was communicated through Slack, there aren't any engineers or managers who will work on the issue until the next day or week. Even then, issues will continue to happen and no one will follow up since there isn't anyone who will resolve it. Support is everything. One person talks to merchants, field staff, customers, and pilots through slack. Everyday is a "get the task done whichever means necessary" Little direction from management since they don't know how to do the actual work. After 5pm good luck getting any direction from anyone in upper management/engineers to solve issues since their work day is over. Even though we're out here till 3:00 am. The hours. Schedules come out one week or even the Sunday before you're scheduled to work on Monday and you don't know what your hours will be since they change so drastically. One week you can work from 6:00 am to 3:00 pm (4-5 pm a lot of the times) and the next thing you know, you're graveyard shift working from 5:00 pm to 3:00 am. It destroyed my sleep schedule. No matter how much you bring up a more consistent schedule, it'll forever change. I delt with it for years. When you come in for your shift in the afternoon, everyone is just hanging around. No one has anything to do except play darts, sit on the couch, pretend to work on their computers. No communication and no say on whether to work with a merchant who will only get one robot delivery per month. So we'll continue to service the merchant and put a robot in front of their establishment just for looks. No Perks. Up until recently we would see everyone enjoying paid lunch in the office but us low ladder workers didn't get anything. Even though we're the "backbone" of the company. No recognition. Low pay for the amount of responsibility we have. No promotion opportunities. One quarter raise every six months. If you're lucky you'll get it if someone remembers to enact it.