Sounded like a great opportunity, at first.
Pros
Local franchise owner of T-mobile stores, so you don't have far to go for corporate support.
Cons
Store managers need to work 50+ hours a week to keep up and even then it isn't appreciated, bonus objectives do not align with reality (as promised in offer letter), as the best store will get less than 50% of their bonus. (November bonus wasn't paid until the end of January (Merry Christmas!) Upper management keeps moving the goalposts on expectations. . Constant fraud and robbery from customers is the norm in this industry, so be ready. Disciplinary action is arbitrary and does not follow any pattern, and the employee handbook is intentionally vague to allow for it. Corporate Structured Training was nonexistent until this last month. Collins is hemorrhaging cash so rapidly that they better turn it around fast or they will be closing stores and laying people off.