There were some significant concerns around support processes and leadership that made the experience challenging.
Payroll was one of the biggest issues I experienced. When I raised concerns regarding payroll discrepancies or questions, discussions were often moved to phone calls rather than written communication. I was frequently told that “everything is correct” by Ms O - despite providing examples and documentation showing ongoing issues. In my cases, more than 3 times, concerns were only revisited after I involved my manager. Even then, investigations often took a very long time — ranging from approximately 2 months to as long as 8 months to determine what happened.
The company also has an HR Case process through Dayforce, which initially seemed like a good escalation channel. However, concerns related to payroll felt as though they were addressed lightly and closed quickly without a clear escalation path or visibility into higher-level review.
Leadership experience may vary depending on your team. In my experience, a new AP leadership created challenges around communication, planning, and process understanding. There were situations where concerns raised by team members did not feel fully addressed, workflow issues remained unresolved despite repeated feedback, and accountability often felt unclear. This contributed to avoidable stress during transition periods and made process improvements difficult to implement.
