Pros
Health insurance, PTO, Mon-Friday, paid holidays, and forming relationships with the customers.
Cons
Where to start? The starting pay for a teller is awful, especially for an employee with their amount of responsibility that comes with the job. The annual review system they use to base giving employee raises is beyond flawed. The most management will give is a 3% raise that is mostly given to their CSR's, whereas most tellers receive a 1% increase. Which given the already awful hourly pay, getting $0.11 after a year is practically a slap in the face to hardworking employees, while also giving very little incentive to do anymore than what's expected. There is very little to no room for career growth, that is unless you're one of the lucky few that upper management happens to favor. Speaking of upper management, the upper management is atrocious. From their attitude towards their employees, to the ridiculous and unrealistic sales goals that are given to their tellers and CSR's. The sheer amount of shady behavior is probably the most unnerving aspect, and if the customers were given the chance to meet the current retail manager, there isn't a doubt in my mind that pulling their account would cross their minds at least once. The micromanagement on both a company and branch level is completely out of control, even though they go out of their way to deny. The teller training program is a JOKE, and every teller I met in my time with the bank fully agreed. Banking is not the type of job where you should be given the bare basics shadowing, then thrown in on your own, AND THEN scheduled to go to the official teller training program more than 3 weeks later. The pressure that is put on both tellers and CSR's to reach goals is unexplainable. They push their employees to cross-sell different types of accounts, whether the account would be beneficial to the customer or not. The ultimate goal is to open more deposit accounts in order to grow their assets and expand. And though CresCom started out as a community bank and still claims to be one, they're unrealistic goals, aggressive selling strategy, and unrealisric turnover rate states otherwise. And given the amount of interaction tellers have with the customers, it's noticeable on their end as well. The good hearted, honest, hardworking employees never last long at all, and given the circumstances above, I think it's clear as to why they don't stick around. Such a toxic work environment all around.
