Does Criticom Monitoring Services pay their employees well?

According to anonymously submitted Glassdoor reviews, Criticom Monitoring Services employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Criticom Monitoring Services. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Criticom Monitoring Services?

59% of Criticom Monitoring Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Criticom Monitoring Services 3.3 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Criticom Monitoring Services?

Monitoring Representative (8) , Alarm Monitoring Representative (7) , Alarm Dispatcher (3) , Alarm Monitoring Operator (2) , Dispatcher (2) , Emergency Dispatch Operator (2) , Monitoring (2)

What are the pros of working at Criticom Monitoring Services according to real employee reviews?

"decent pay and hours" ((in 7 reviews)); "It’s a real family environment and the supervisors actually care about you as a human being." ((in 3 reviews))

What are the cons of working at Criticom Monitoring Services according to real employee reviews?

"Petty rules, bad management." ((in 4 reviews))

Criticom Monitoring Services Reviews

3.3

59% would recommend to a friend

(48 total reviews)

Tony Wilson

74% approve of CEO

65% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (48 reviews)

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Criticom Monitoring Services has an employee rating of 3.3 out of 5 stars, based on 48 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Criticom Monitoring Services employee rating is in line with the average (within 1 standard deviation) for employers within the Management and consulting industry (3.7 stars).

Reviews by job title

48 reviews

4.0

17 Jun 2026

Great training but lacks customer support focus

Alarm monitoring representative

Recommend

CEO approval

Business outlook

Pros

Great training, transparency regarding benefits and what type of work that will be conducted, and relatively easy work once you are comfortable in your position.

Cons

Script adherence is too strict, repetitive tasks can become mundane, loss of passion overtime if career growth is stunted.

3.0

7 Dec 2025

Its a Job

Alarm monitoring representative

Recommend

CEO approval

Business outlook

Pros

Management is kind and the training is paid

Cons

You have to work every holiday your first year

3.0

10 Jun 2025

Not a bad place to work

Emergency dispatcher

Recommend

CEO approval

Business outlook

Pros

Empathetic management and co-workers Semi-hybrid work opportunities Good work culture

Cons

Mandatory overtime Minimum wage Increased responsibilties with the same pay

Viewing 1 - 3 of 48 Reviews

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