Does Customers Bank pay their employees well?

According to anonymously submitted Glassdoor reviews, Customers Bank employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Customers Bank. This rating has decreased by 11% over the last 12 months.

How satisfied are employees working at Customers Bank?

35% of Customers Bank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Customers Bank 2.5 out of 5 for work life balance, 2.5 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Customers Bank?

Credit Analyst (10) , Anonymous (8) , Vice President (8) , Analyst (7) , Back Office (5) , Cyber Security Analyst (4) , LOAN OPERATIONS SPECIALIST (4) , Senior Vice President (4) , Project Assistant (3) , Anonymous Employee (2) , Customer Service Representative (2) , Loans Operations Specialist (2) , Portfolio Manager (2) , Security Administrator (2)

What are the pros of working at Customers Bank according to real employee reviews?

"They have pretty good benefits." ((in 11 reviews)); "People are great and are like family" ((in 10 reviews)); "Team members are consistently acknowledged for their contributions and Jay Sidhu sets the example here by ending every group call/meeting by thanking the team members for their hard work." ((in 9 reviews)); "Work/Life balance is excellent." ((in 4 reviews)); "Career opportunities and the people" ((in 3 reviews))

What are the cons of working at Customers Bank according to real employee reviews?

"No leadership from HR. Applied unequally, threat of consequences but no specifics" ((in 10 reviews)); "Senior managers don’t offer any training, mentor, and support to succeed in the career." ((in 7 reviews)); "Nepotism, good old boys club, ineffectual upper management with unrealistic expectations." ((in 7 reviews)); "Procedures constantly change and new expectations are thrown at us with no training." ((in 3 reviews)); "Employees are buried under overwhelming workloads with zero support, leaving everyone exhausted and burnt out." ((in 3 reviews))

What are employees saying about Customers Bank redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Customers Bank redundancy and their outlook for job security at Customers Bank in 2026.

Customers Bank Reviews

2.6

35% would recommend to a friend

(174 total reviews)

Jay S. Sidhu

41% approve of CEO

40% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (174 reviews)

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customers Bank has an employee rating of 2.6 out of 5 stars, based on 174 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Customers Bank employee rating is 30% below average for employers within the Finance industry (3.7 stars).

Reviews by job title

174 reviews

5.0

6 Jul 2026

Excellent work-life balance with great facilities and support

Senior client associate-officer

Recommend

CEO approval

Business outlook

Pros

The organization offers an excellent work-life balance, personalized training and development opportunities, a fully equipped on-site fitness center, a modern and well-maintained office environment, scholarship opportunities for employees' children, engaging employee appreciation and networking events, opportunities for career growth and advancement, a collaborative team culture, and a strong commitment to employee well-being and professional success.

Cons

Enhanced oversight of group leadership is needed to ensure consistency in management practices and adherence to organizational standards.

1.0

22 Jun 2026

Great salary and location, but horrible management

Analyst

Recommend

CEO approval

Business outlook

Pros

Good salary and location. That’s about it

Cons

Horrible management. Incredibly evil and selfish. Lots of backstabbers. They work you to death and fire you once they through with you. Take a job here and collect the check. But keep looking for a new place to work. Never give them a 2 week notice. Just leave when you find something better.

1.0

3 Jun 2026

Nice coworkers, but toxic culture and poor management

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Some of the people were nice to work with.

Cons

Very toxic work environment. Culture is horrible. Bank is not well run.

Viewing 1 - 3 of 174 Reviews

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Jobs at Customers Bank

Shape the Future of (HR) the People Experience Team at Customers Bank!

CRA Mortgage Loan Officer

US$145K - US$165K /yr

(Employer provided)

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Sr. Cloud Network Engineer

Associate, CDD & EDD Specialist

Pennsylvania

View job

Customers Bank

Customers Bank Reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Excellent work-life balance with great facilities and support

Great salary and location, but horrible management

Nice coworkers, but toxic culture and poor management

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Jobs at Customers Bank