Areas We Could Improve:
Recognizing Leadership in the Ranks: There are folks carrying a lot of weight—managing major systems, building automations, mentoring others—who may not have titles or authority that reflect what they’re actually doing. Recognizing and promoting internal talent will help retention and boost morale.
Process Inconsistencies: We’ve run into repeated issues in areas like onboarding, billing, and storage planning. These are fixable with better communication between departments and some structure.
Legacy System Drag: We’re still supporting legacy systems and aging network hardware. Concerns regarding necessary changes are often listened to but a call to action is seldom taken unless brought up by key individuals.
Burnout Risk: The dedication of our team is a strength—but also a warning sign. If we don’t balance workloads and provide support, we risk burning out the people we rely on the most.
Bonuses: Two employees with the same job title can have different bonus rates within the same department.
