Pros
Smart, hard-working people. If you're not in sales or support, work-life balance may be nice.
Cons
For a long time, we talked about not copying the competition and doing the right thing. Now, we are copying a mediocre competitor and have stopped innovating on our product. Dialpad is hiring people and giving them more equity than people who have worked here for years have. Half the company works only 3 days a week. In fact, some lead engineers (who are single points of failure) are so frequently absent that it holds up product development. The executive team has listened to market and customer feedback for years and have done nothing to improve product, support or market fit. We've missed every product roadmap deadline for over a year and no one seems to be accountable. Marketing and product openly bash sales performance in the office, but then refuse to enable sales with any competitive positioning or any of the basic features that clients have been asking about for years. The life of a sales person at Dialpad looks like this: You get in early to a mostly empty office. You're worried about your quota so you hustle. Clients love the product but there are some gaps and support is lackluster. You provide this feedback to product and support, who tell you 'the client is wrong' or 'you're in the wrong deal'. So you lose the deal. Marketing criticizes you for losing the deal. This repeats until you're fired.
