Does Diamond Resorts pay their employees well?

According to anonymously submitted Glassdoor reviews, Diamond Resorts employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Diamond Resorts. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Diamond Resorts?

60% of Diamond Resorts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Diamond Resorts 3.5 out of 5 for work life balance, 3.5 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Diamond Resorts?

Sales Representative (31) , Sales Associate (19) , Vacation Counselor (18) , Concierge (17) , Sales (16) , Front Desk Agent (14) , Marketing (10) , Contract Specialist (9) , Manager (9) , Sales Manager (9) , Staff Accountant (9) , Customer Service Representative (8) , Front Desk Receptionist (8) , Club Agent (6) , Contracts Specialist (6)

What are the pros of working at Diamond Resorts according to real employee reviews?

"Everything is great all the benefits and discounts" ((in 99 reviews)); "Great people to work with" ((in 44 reviews)); "The pay was great if you were able to produce." ((in 26 reviews)); "Good money and teaches you a lot" ((in 20 reviews)); "Great work environment." ((in 16 reviews))

What are the cons of working at Diamond Resorts according to real employee reviews?

"management provide absolutely no training." ((in 16 reviews)); "Managers do not respond to emails or phone calls" ((in 16 reviews)); "Favoritism is awful here." ((in 15 reviews)); "Hours were long and I dealt with a employee" ((in 14 reviews)); "Low commission creates aggressive sales tactics." ((in 14 reviews))

What are employees saying about Diamond Resorts redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Diamond Resorts redundancy and their outlook for job security at Diamond Resorts in 2026.

What are the top reviewed Diamond Resorts locations?

Lancaster , London , Londonderry County Borough , Bideford , Carnforth , Morecambe

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Diamond Resorts

Acquired by Hilton Grand Vacations

Diamond Resorts Reviews

3.6

60% would recommend to a friend

(845 total reviews)

Michael Flaskey

69% approve of CEO

51% positive business outlook

Ratings by category

3.9

Diversity and inclusion

3.7

Compensation and benefits

3.6

Career opportunities

3.5

Culture and values

3.5

Work/Life balance

3.4

Senior management

Diamond Resorts has an employee rating of 3.6 out of 5 stars, based on 845 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Diamond Resorts employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

845 reviews

2.0

23 Feb 2019

toxic management

Resort manager

Recommend

CEO approval

Business outlook

Pros

American company that do care for quality and needed renovation

Cons

toxic and/or unqualified upper management, useless processes, updated/cheap "innovation" or new products/services... wasting a lot of time, motivation & energy leading to high turnover.

4.0

2 Sept 2020

Employee safety is high on the agenda

Head of reception

Recommend

CEO approval

Business outlook

Pros

Diamond have been especially attentive to employee safety following / during Covid with the best PPE and training.

Cons

As with all customer-facing roles, it can be very stressful.

1.0

26 Aug 2019

Worst job ever??? Don’t waste your time

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Free parking (really all I can say)

Cons

Chaos. Lots of redundancies, zero job security. Under qualified supervisors & managers constantly getting promoted. Favouritism. Unrealistic set deadlines. Old tech & systems used make it harder to complete a simple job. Read your contract fully before signing (one can be fired for no reason without notice) Low salary.

Viewing 1 - 3 of 845 Reviews

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Jobs at Diamond Resorts

Suite Attendant (Housekeeping)

Suite Attendant (Housekeeper)

Gatlinburg, TN

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Call Center Sales Representative

Las Vegas, NV

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Housekeeping Supervisor