16 Dec 2022
DoorLoop Response
3yWe are very sorry that your role at DoorLoop didn’t work out, and we took your feedback and comments very seriously. You were a highly valued member of the team, and we provided you with all the resources to help you succeed. This included monthly meetings with clearly laid out expectations, as well as funds to hire any freelancers as needed.
First and foremost, we want to emphasize that our priority absolutely is to maintain a culture of independence and autonomy, free from micromanaging, where team members have the freedom to build out their own workflows and task management processes. This does not mean you should have felt that you didn’t have support; to the contrary, we’ve built a strong team to ensure collaboration. We were always available with an open-door to offer guidance, suggestions, advice and any funds or resources you would have requested, in order to make sure that goals are met.
With that said, we understand that this level of freedom isn’t the perfect fit for everyone.
The same goes for any issues with your co-workers. We place emphasis on building a team of like-minded individuals who work well together and are adept at conflict resolution and open lines of communication. We encourage everyone to first handle their issues amongst themselves. This goes hand-in-hand with our emphasis on autonomy and independence. If there is ever an issue that inhibits work from getting done, or makes someone feel unsafe or uncomfortable, we are quick to step in and help out.
As for salaries, we pay above-market rates based on a candidate's experience and levels of expertise. We have a system in place to do extensive salary research to make sure of this. In addition to this research, we take candidates’ desired salary ranges–which we always ask for early in the interview process–into account in order to make a fair, motivating offer. If there’s ever an issue with salary, we encourage open discussion well in advance.
With our Unlimited PTO policy, you only worked 61 days at DoorLoop and took over 2 weeks off, something that would likely not be acceptable anywhere else.
As a fun startup company, we strive to create a positive working environment for everyone, giving back to our team in every way possible including great benefits, monthly classes, team outings, and much more.
We wish we heard your comments in our surveys, or the weekly and monthly one-on-ones, so we could have an opportunity to address them, as we know this review does not accurately reflect the actual work environment, culture and growth for 99% of our team.
If anyone ever has any concerns, we please ask that you speak to us openly, and we will do everything in our power to make you happy.
We welcome an opportunity to discuss this further as our doors are always open to both current and former members of the DoorLoop family.
