Does ERC pay their employees well?

According to anonymously submitted Glassdoor reviews, ERC employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at ERC. This rating has improved by 11% over the last 12 months.

How satisfied are employees working at ERC?

62% of ERC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ERC 3.2 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at ERC?

Customer Service Representative (49) , Customer Service Representative (CSR) (9) , Debt Collector (8) , Collector (7) , Collections Agent (6) , Supervisor (5) , Technician (5) , Collections Representative (4) , Customer Service (4) , Manager (4) , Quality Assurance Analyst (4) , Recruiter (4) , Agent (3) , Bill Collector (3) , Collection Representative (3)

What are the pros of working at ERC according to real employee reviews?

"Remote jobs and good pay." ((in 25 reviews)); "Good people to work with." ((in 13 reviews)); "Good management, decent bonuses, typical call center experience." ((in 10 reviews)); "The team is amazing." ((in 9 reviews)); "Bonuses are (mostly) based on merit and results, and supervisors will often help to close deals." ((in 8 reviews))

What are the cons of working at ERC according to real employee reviews?

"Poor management and make business decisions where the pros don't out way the cons." ((in 24 reviews)); "It has terrible benefits beacuse it's a cheap company" ((in 11 reviews)); "Upper management is completely detached from the employees and the processes they carry out." ((in 10 reviews)); "There is a need for additional managers." ((in 8 reviews)); "poor leadership and knowledge of how to keep agents happy" ((in 8 reviews))

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ERC

ERC Reviews

3.4

62% would recommend to a friend

(418 total reviews)

Marty Sarim

56% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (418 reviews)

Ratings by demographic groups

Ethnic group

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Disability

Parent or family caregiver

Veteran status

ERC has an employee rating of 3.4 out of 5 stars, based on 418 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ERC employee rating is in line with the average (within 1 standard deviation) for employers within the Human resources and staffing industry (3.8 stars).

Reviews by job title

418 reviews

5.0

29 Jun 2020

Good

Technician

Recommend

CEO approval

Business outlook

Pros

Good experience in here then

Cons

No real cons working here

ERC Response

Thank you so much for your feedback! We are so happy you feel this way.

5.0

21 May 2025

Great

Call center agent

Recommend

CEO approval

Business outlook

Pros

Casual work environment and vacation

Cons

Not enough coffee in the break room

5.0

10 Jun 2024

Good place

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Good management, decent bonuses, typical call center experience.

Cons

Tight free time, difficult projects but it's fine for a while.

Viewing 1 - 3 of 418 Reviews

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