EXL Service Reviews | Glassdoor.co.uk

EXL Service Reviews

Updated 15 Jul 2019

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Found 1611 reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
69%
Recommend to a Friend
83%
Approve of CEO
EXL Service CEO Rohit Kapoor
Rohit Kapoor
901 Ratings
Pros
Cons
More Pros and Cons
  1. Helpful (2)

    "Senior associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Approves of CEO

    I worked at EXL Service full-time for more than a year

    Pros

    Great place to work, friendly atmosphere

    Cons

    Compensation and Benefits can improve

    EXL Service2018-08-08
  2. "Consulting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at EXL Service full-time

    Pros

    Front end opportunities available easily

    Cons

    Career growth is limited and slow

    EXL Service2019-03-26
  3. "Offers good learning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at EXL Service full-time

    Pros

    You have the option to work on various domains as the company has clients from areas like banking, insurance, retail, media, etc

    Cons

    Work life balance is completely based on your client. No standard practice followed.

    EXL Service2018-11-24
  4. "EXL"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EXL Service full-time

    Pros

    Great company with a heart!

    Cons

    Capability to grow quickly across the world

    EXL Service2018-07-27
  5. Helpful (1)

    "Overall review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at EXL Service full-time

    Pros

    Pretty much allowed to self manage your workload

    Cons

    Way too heavy on processes that do not add real value to the end goal

    EXL Service2018-06-19
  6. "Good Organisation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EXL Service full-time for more than 8 years

    Pros

    Growth Opportunities, Flexibility on role and location, management approachability

    Cons

    Very hierarchical, top heavy/focus organization. Lot of tenured senior staff at leadership are obstruction to innovation and allow new joiners to excel

    Advice to Management

    Need to be more employee centric, lot of good initiatives to be driven by each SBU and leader level. Not corporate alone can drive global and local objectives

    EXL Service2018-02-28
  7. Helpful (1)

    "No transparency and lack of good leadership. Only sales focus with no attention to employee development."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Manager in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at EXL Service full-time for more than 3 years

    Pros

    Good colleagues. If lucky can get a good client and quality work to learn though very rare most consulting work is lowest grade

    Cons

    No stable leadership. No long term vision. Non transparent policies. Worst HR. Consulting function much similar to recruitment agencies. Top heavy organisation putting all cost margin pressure on lower and middle management. Lowest salary and worst benefit structure compared to market

    Advice to Management

    Invest in employees and reduce top tier management

    EXL Service2017-07-16
  8. "Beawre"

    StarStarStarStarStar
      Current Employee - Anonymous Employee 

      I have been working at EXL Service full-time

      Pros

      Good Team in some cases

      Cons

      VPs work as if they are the owners. To much favoritism

      EXL Service2017-05-29
    • "Good Experience"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Approves of CEO

      I have been working at EXL Service full-time

      Pros

      Good salary & bonus. Great client experience.

      Cons

      Nothing i can think of as of now

      Advice to Management

      It is good. Just be this way

      EXL Service2017-04-30
    • "Manager"

      StarStarStarStarStar
        Current Employee - Anonymous Employee 
        Doesn't Recommend
        Negative Outlook

        I have been working at EXL Service

        Pros

        No work so lots of free time

        Cons

        Lots of donkey work. NO talent

        Advice to Management

        Please wake up

        EXL Service2017-01-09
      Found 1611 reviews