Don't waste your time, because they don't value yours. - Anonymous employee 1-800 Contacts Employee Review

1.0
23 Jan 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

They put on a really good face, and act like they care about their employees but in all reality they could care less about you. They get you with all the free incentives like an onsite gym, and free soda, and subsidized meals, and events. But I will tell you from 3 years of experience, it is NOT worth it.

Cons

The people department is a complete joke. They "strive" to be there for all of their employees but they are just one big clique and they want to be the top department in the company when they honestly do the least amount of work. And don't bother trusting your designated business partner, because they throw around "team evaluations" like candy and claim that your answers are Anonymous and Confidential, so when you are honest about your manager and the legitimate issues they pose when it comes to being a manager, they fire you 2 hours later, instead of coaching the manager on how they could actually manage a team. Also, growth here is impossible. The only way you move anywhere is if you are a part of the boys club. Expierence and work ethic doesn't mean a damn thing here, it is 110% all about who you know. Their pay is also garbage, they claim to make up for it by all the free things, but yet it doesn't come close to evening out. And don't expect much from your yearly review, you can be a top performer in any department and you'll get a whopping $0.06 raise. Wow, thanks Contacts. This company is a complete joke and a half.

Explore other reviews about 1-800 Contacts

5.0
13 May 2026
Recommend
CEO approval
Business outlook

Pros

Love the flexibility! My family always comes first. If you want to develop/grow - there is unlimited resources available to help in all areas of life

Cons

Working from home can sometimes be isolating

1
avatar
1-800 Contacts Response
2w
Thank you for the many years of hard work you have put in with us! We are happy to hear you have a healthy work-life balance, which is one of our biggest goals as an organization. We understand working from home can sometimes feel isolating, and we hope to continue finding ways to create community amongst our associates, even remotely. Again, thank you for your review! We are very happy to have you with us.
2.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Shareholder Payout, managers, time off

Cons

The pay isn’t worth the amount of abuse we take from customers (you wouldn’t think people were actually rude about contact lenses but they are), training wasn’t great as they pushed heavily on what to know about the company and basic knowledge of how vision works but, for a sales job you’d think they train you on how to actually sale and what they expect from you in that aspect along with quotas but instead you are thrown in the wolves and are completely at a loss when you get a write up after your first month because you aren’t selling enough but again in training your tough basic stuff and nothing about the selling part or expectations. Also, there is no room to grow or to get raises which managers have stated that there isn’t a way to really move up in the company but during hiring they say you can? Really sucks to be deceived. Not worth it in this economy to live off of $15 hourly and the stress that comes behind quotas and lack of training.

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