Great place to work ...NOT - IT Support Technician 1901 Group Employee Review

1.0
6 May 2022
Recommend
CEO approval
Business outlook

Pros

To buy time and get paid until you can get out and get a better job. You did get Federal Hollidays

Cons

I would have to write a huge essay to discuss all the CONS of working at 1901 Group. Someone recently posted a positive review and mentioned "There are some growing pains." Yeah, okay... While I was there 1901 Group burned through 4 service desk managers in like a year and a half. In addition to that, almost all of their long termers have now left the company. The Blacksburg VP of operations, their attorney, more Desktop support and networking support people then I can rattle off. Even their HR people have resigned from the Blacksburg office due to how the place is run/managed. 1901 was recently acquired by a a much bigger organization that didn't do their homework regarding the structure and morale at 1901. It's not a huge surprise really that they can't keep anyone on the service desk. From the time you get there in the morning, till the time you leave in the evening the phones consistently ring and you field call after call after call. 1901 Group preaches ITIL, but there is very very little actual preparation prior to taking on a support contract. The knowledge base articles are often incorrect or not thorough enough, and the analyst on the phone winds up on the short end of the stick. I'm very very glad to be out of there. Positive reviews that get tossed up here now and then are primarily management and HR postings to conceal how much of a sweatshop that place really is.

Explore other reviews about 1901 Group

5.0
15 Feb 2025
Recommend
CEO approval
Business outlook

Pros

Goof place to work and the people I worked with are great

Cons

Not all contracts are renewed which can lead to layoffs

4.0
18 Dec 2024
Recommend
CEO approval
Business outlook

Pros

Medium size business feel. You can meet your boss's boss

Cons

You don't always feel like you are paid enough for the hours and deadlines

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