Horrible, Cold Company - Anonymous employee 365 Retail Markets Employee Review

As the CEO, it is never easy making tough decisions and it is always my intention to make the best decisions for our the 230+ team members at 365, our customers and our community. Sometimes I miss the mark and it seems in your case that is true. What is the most disappointing to me is that you do not trust me enough to come to me directly with concerns and I hope that by being transparent in this public forum I will gain that trust. Due to the impact of Covid-19, it is true that in 2020: • Employees were laid off for the first time in company history • We paused the 401k match • We temporarily increased the costs of benefits to employees • We did not give raises in 2020 • Some staff offered to defer a percentage of their salary I am happy to report the following actions since: • Employees were laid off o We began hiring for new roles that fit our strategic goals and growth • We stopped 401k match o 401k match was reinstated 1/1/21 • We increased the costs of benefits to employees o We have decreased the costs of benefits to employees as of 12/1/20 • We did not give raises in 2020 o Raises will take place in 2021 • Some staff offered to defer a percentage of their salary o All staff have received all of their deferred salary as of 1/1/21 In addition to the actions above, we have: • Paid full bonuses out in 2020, the tenth year in a row • Significant investment in our HQ building, opening in Spring 2021 made possible with new investment partners. • A plan to hire 30+ people in 2021 that fit our strategic goals • Investment in Stockwell.ai • New investment from major Private Equity group • Paid additional, significant bonuses to all staff members in December 2020 I will also cover this information in our monthly all-hands meeting in case you do not see this response. I do hope that everyone at 365 knows that feedback is welcome and expected, I look forward to hearing your feedback directly. – Joe Hessling, 365 CEO