Pros
Some staff were nice the products are decent
Cons
Avoid at all costs.
I've worked in retail management for a long time and this is honestly one of the worst companies I've worked for.
What I was sold during the interview process from head office and what I walked into were two completely different things. There were promises made that simply weren't true, and within a very short period of time it became obvious that the reality of the role was nothing like what had been discussed.
The expectations placed on Store Managers are unrealistic. You're expected to give everything to the business, work ridiculous, and somehow keep everyone happy while constantly dealing with changing directions from above. One day you're told to focus on one thing, the next day it's something completely different.
The culture is driven by pressure and targets. It often felt like sales numbers mattered more than customers or staff. There was constant pressure to hit targets and if you didn't, you were made to feel like your job was on the line. We were regularly pushed to sell at all costs, and at times it felt like customer experience came second to hitting numbers.
Another major frustration was recruitment. Stores were constantly under pressure to perform, but getting support to fill vacancies was incredibly difficult. The woman responsible for recruitment and hiring at head office seemed completely disconnected from what was actually happening in stores. The promises made during the hiring process and the reality of the role were worlds apart. It honestly felt like they had very little understanding of what stores needed to operate successfully or what it takes to attract and retain good people.
We were regularly left short staffed while being expected to deliver the same results. When you're trying to run a store, manage a team, hit targets, handle customer issues and cover gaps in the roster because positions remain vacant for extended periods, burnout becomes inevitable.
Staff turnover is also a major red flag. People come and go so often that it becomes the norm. I saw new starters leave almost as quickly as they arrived. Some people didn't even make it through their first week. Instead of addressing the reasons people were leaving, the focus seemed to be on constantly replacing them.
Support from head office was disappointing. The people making decisions often seemed disconnected from the reality of store operations. Directions changed constantly, communication was inconsistent, and expectations rarely matched the resources provided.
Looking back, the warning signs were there from the beginning. Take a look at how many positions they are continually advertising. There is a reason they are always recruiting.
If you're considering a management role here, ask plenty of questions and do your own research before accepting an offer. Don't rely solely on what you're told during the interview process.
For me, it was a lesson learned the hard way. I wouldn't recommend working here and I certainly wouldn't make the same decision twice.