I could literally write a novel at why this company is so terrible, but I’ll try to keep it relatively brief.
The company changed ownership July of 2017 and since then has done a complete 180 on performance and culture
The company used to make decisions based on what was driving the most profit dollars and what was good for the employees. However, after the purchase (and the CEO got a super fat check) this suddenly shifted to decisions seemingly guided by the CEO’s personal feelings. From what I witnessed, he fired anyone who disagreed with his decisions and the only people remaining are yes-men (and 2 yes-women).
Since decisions are now crafted based on what will make the company look better in front of the board, instead of actual data, and based on a fear of divergence the company is no longer an enjoyable place to work. You have to walk on eggshells, subtly beat around the bush, and blindly follow glaringly bad decisions (otherwise you’re suddenly out of a job).
As many other reviewers have pointed out, some reviews have been coerced and/or compensated. Employees (I think they target new and/or field employees) will be sent an email directly to them stating that Glassdoor is critical for recruiting and they’ve been chosen to write a review that month. They’re asked to respond to the email when the new review is posted and in turn they’ll receive an Amazon gift card.
HR is head by Legal which is pretty much all you need to know about the work culture. Employees are liabilities, not assets. You will have no one to turn to if you have an actual issue within the company because HR reports to the company’s lawyer who obviously has he company’s best interest at heart, not yours.