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AAA The Auto Club Group

Engaged employer

Run do not pass go. - Claims Representative AAA The Auto Club Group Employee Review

2.0
18 Dec 2023
Recommend
CEO approval
Business outlook

Pros

PTO. Plenty of over time. Benefits are not bad.

Cons

They expect their Adjusters to be 100% on the phones taking in bound calls while handling your own diary of claims and being assigned new claims. Mgmts expectations are very high, very hard to maintain. No motivation and moral is very low. Very little or no training. There are really no guidelines to go by.

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AAA The Auto Club Group Response
2y
Thank you for taking the time to provide feedback about our workplace culture and the overall environment. Your feedback is invaluable to us, as we always strive to continuously improve. To assist The Auto Club Group with enhancing our processes and culture, we ask that you elaborate more on your experience by sending an email to talentacquisition@acg.aaa.com. Thank you again for your time!

Explore other reviews about AAA The Auto Club Group

5.0
7 Jun 2026
Recommend
CEO approval
Business outlook

Pros

There is endless opportunities for extra cash and bonuses on every call with upsells and they offer pto and unpaid time off if you let them know in advance.

Cons

Overall management can be rough along with sales requirements and metrics that add lots of pressure onto you.

1
1.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

It’s close to my home. 401K match.

Cons

Low pay for what you are expected to accomplish on a daily basis. Pennsylvania AAA branches act as a messenger service for the DMV. Benefit cost is ridiculous. Training to be able to do what you expected to do is EXTENSIVE. We just had an awesome associate quit after only a few months. She started a career paying twice as much. A female heavy staff. I won’t elaborate. They reward you with food. I can assure you that no associate in my branch who benefits from cake, pizza and donuts. Tipping the scales with that assortment.

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