Pros
The company has lots of work from home positions available and a very flexible schedule. The benefits packages are great and they offer tuition reimbursement. While some days can be stressful, upper management is great with coaching you through tough areas during the year and making you better in your position.
Cons
It feels like there is very little room to grow and develop. There are developmental positions but they are very limited. Self study to sharpen your skills and understanding of insurance is one of the best ways to continue to grow. In a call center environment it can be difficult to pinpoint why you may or may not be successful. There are A.I systems used to filter out key words which help to look to see if agents successfully checked all the boxes during a call. Even if a call is great, a missed portion of a call flow can lead to serious consequences. It also seems that there is no call flow distribution in the call center. It seems that the current round robin system may not be providing a balanced distribution of call types among agents. Some agents appear to be receiving a disproportionate number of certain types of calls, which can lead to imbalances in workload, stress level, and sales numbers. A more equitable distribution could enhance overall team morale and effectiveness. I believe that addressing this issue could lead to a more efficient and harmonious work environment for everyone involved.
