Used to be Great When I Started - Member Travel Counselor AAA Washington Employee Review

Great benefits and pay and culture

Very competitive and challenging career

Some of the people, that actually want to solve problems.

The company presents itself as people-first, but in practice that often feels more like a slogan than a reality. Leadership frequently says “our greatest asset is our people,” yet many employees are left feeling undervalued, unsupported, and blamed for problems created at the top. The CEO comes across as more interested in personal image and storytelling than in listening to or respecting employees. There is a significant disconnect between what leadership says and what it actually does. Advancement appears to depend less on performance and more on staying in the good graces of senior leadership and feeding their egos. Senior management often makes poor decisions, then employees are left to absorb the consequences. Those who speak up or push back can feel targeted rather than supported. HR has been a revolving door, and the most recent VP of HR has shown extremely poor judgment and inconsistent decision-making. There also seems to be a lack of alignment within senior leadership itself. Many leaders appear to disagree with or distrust one another behind the scenes, while pretending otherwise publicly. This creates confusion, inconsistency, and constant chaos throughout the organization. Everything is treated like an emergency every single day, which points to weak planning and ineffective management. Major decisions are constantly reversed or changed with little explanation, usually leaving employees to deal with the fallout. The company promotes awards and recognition as proof of a great culture, but from the inside, those accolades feel more like marketing than an accurate reflection of what it is actually like to work there.