Pros
Good opportunity to step into the banking industry and gain exposure to internal systems and processes. The role involves regular communication with customers and colleagues, which helps build confidence and improve communication skills.
Cons
Internal culture can be challenging, with inconsistent management and a lack of professionalism across teams. Teamwork is encouraged in theory, but in practice communication can feel uncooperative or uncomfortable at times. Employee feedback is collected through internal surveys, but there appears to be limited visible improvement following this. Compensation is relatively low compared to similar roles in other banks, while workload and expectations continue to increase, leading to an imbalance between effort and reward.