Pros
PTO, Health Insurance. I will always have a special place in my heart for my AXA family and friends. Great coworkers. I had a wonderful team lead in Joanne in BCBS great mentor. Friendly HR at least in my experience. You learn and grow in customer service/relations. A lot of potlucks and friendly people.
Cons
Although my over all experience was positive, and I would recommend AXA assistance, especially Chicago office, to people looking to make a career in customer service, but there are few things. I worked nights for almost a year, this gig is tough the hours are brutal and the members calling in can be difficult. The work life balance on nights is non existent. They pay you a little more but not that great and after a while you’re body begins to tell you enough is enough! Over all pay isn’t super great you can make a little more as you get senior but still not super great for the level of stress. This job is talking to a lot of angry, frustrated and rude members AXA is the middle party we don’t control many things we can just advice but we are the ones who get abused and yelled at so be ready for that. I think compensation could be slightly better. I also had to take another role because my original team got dissolved due to contract leaving but this is not common. The new role paid less and was super monotonous after 6 months on MMO claims I was done. The position was a lateral move but I ended up making less money because of losing night shift bonus and quality bonus. So after working for a year having great reviews I end with less pay than more go figure, this is a huge managerial fail. The office also needs a little face lift it’s out dated and depressing the layout. Lastly no upward growth just lateral movement. I have a good academic background yet I was going no where.
