Pros
Other agents you works with are great and try to help.
Cons
Worked for them for 2 years and honestly the last year they make it seem like they care about their employees but they don’t. All the supervisors show do much favoritism it is sickening. They favor the agents that will not question anything and do everything they say. If you question anything they say you’re being difficult even if it is so you understand the processes more. If you don’t kiss up to them and be fake you’ll never make it here. There are employees who bust their butts and go over n beyond for this job but because they have a back bone for themselves, they are treated like second class. If you have an issue you should be able to go to a supervisor or HR but you can’t because then they go run back to whoever you talked to them about and tell them everything. Then you’re treated like badly Till you are basically forced to quit.