Laughable management. We See The Cars, Not The People Who Work For Us - Valet Attendant Ace Parking Employee Review

2.0
5 Jan 2024
Recommend
CEO approval
Business outlook

Pros

The money (tips) can be good if you work morning shifts. Don't expect to be there without a minimum of 3-4 years of experience. Regulars: Once you are somewhere long enough, the people you see often will make the job more tolerable. Often, you will notice that they will treat you better than your own management.

Cons

You will always hear this from management: "Good Tip Potential" That is true 1 out of every 15 times you show up to work. Don't believe the hype. They used to offer bonuses for coming to help another location. They stopped doing that, now it seems like its more about the bottom line and not about customer service. Morning crews will always have the best and most consistent tip outs. Afternoon and Night crews have to deal with the most scrutiny and micro-management. No benefits.

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Ace Parking Response
2y
Thank you for taking the time to share your thoughts and experiences working as a valet at ACE. We appreciate your candid feedback and want to acknowledge your concerns regarding management and the challenges faced by different shifts. It's disheartening to hear that our communication about tip potential hasn't met expectations, and we regret any disappointment caused by the changes in our bonus structure. We understand the importance of fostering a positive work culture and customer service, and your insights will be shared with the relevant teams for further review. While we recognize the room for improvement, we value the dedication of our employees and the relationships built with our regular customers.

Explore other reviews about Ace Parking

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Management is great. I love the people I work with. Schedule is flexible. Working independently and outdoors at Padre games, Snapdragon Stadium, Zoo, Arena.

Cons

I wish the pay was better and hours were more consistent.

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Ace Parking Response
2w
Thank you for taking the time to share your experience with ACE. We are thrilled to hear that our management team, workplace culture, and scheduling flexibility have made such a positive impact during your time with us. It is especially rewarding to know you have enjoyed working at some of San Diego’s premier venues and events alongside a supportive team. We also appreciate your honest feedback regarding pay and schedule consistency, as employee input helps us continue evaluating ways to improve the overall team member experience. Thank you again for being part of the ACE team and for your dedication and hard work.
5.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great management and team atmosphere

Cons

pay and hours. lack of flexbility

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Ace Parking Response
2w
We thank you for your commitment to ACE and for highlighting the strong team atmosphere and management support you experienced. We also appreciate your feedback regarding pay, hours, and flexibility, as these are important areas we continue to evaluate as we improve the employee experience. Your perspective helps us identify where we can improve, and we wish you the best moving forward in your career. While we recognize that scheduling and flexibility are often shaped by operational needs and business demand, we acknowledge the impact this can have on employees and remain mindful of it as we assess improvements.
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