Lackluster MSP - Helpdesk Technician Advanced Computer Technologies (CT) Employee Review

Nice people and a fun place to work

Very busy and burn out a lot but worth it

Growth opportunities within org., certain trainings reimbursed, small business vibe.

•Unpredictable schedule: Frequent late-night system updates and urgent tasks caused by clients cutting corners or delaying necessary maintenance. •On-call burnout: On-call responsibilities are inconsistent and often excessive. The company would benefit from outsourcing or establishing a second shift to improve coverage and reduce burnout. •No compensation for extra hours: The role is salaried, but there’s no additional compensation or recognition for late nights, weekends, or on-call emergencies. •Low morale: Employee morale is noticeably low, largely due to poor work-life balance and a lack of support from management. •Lack of boundaries: Professional boundaries are often overstepped, with unclear expectations and pressure to be constantly available, even during personal time.