-They are understaffed with high volume of calls.
-Managers and the owner have zero sympathy or care for their employees.
-They make you traverse like 10 different systems, and all of them ask you for security codes by email that take forever to be received each day.
-The call flow script is extreamly hard to follow and unrealistic.
-You have zero input on it.
-You literally have to wait to get permission to go to the bathroom, and they only give 8 minutes in the whole shift
-The training process is nonexistent.
-No benefits at all, literally just your pay, no insurance of any sort.