Aha! has perfected the team dynamic - Senior Customer Success Manager Aha! Employee Review

5.0
27 Oct 2017
Recommend
CEO approval
Business outlook

Pros

Aha! has a culture that is not bogged down in old school tradition or new school popularity contests. It's about the work and coming together to do the best we can for our users and the team. Handling hyper growth is difficult and I've seen many companies fail, but Aha! has the formula for attracting top talent, building a world class tool, and managing growth with grace. A completely remote team forces us to be creative about team building and communication. Aha! has definitely figured this out. I never feel isolated and I always feel supported and I love being able to quickly transition from work to home life. There are absolutely no seat fillers. Everyone at Aha! is high caliber. The recruiting process is set up well to identify who will be a good fit and who, though talented as they might be, would not do well in our environment. The onsites (twice yearly gatherings of the whole team in a destination locations) are amazing. You get to know your team members better and participate in developing company strategy. One of the most comprehensive onboarding programs I've ever seen. Transitioning from a Product Manager to a Customer Success Manager would have been incredibly difficult without the detailed onboarding materials and plan.

Cons

I can't think of a single thing.

Explore other reviews about Aha!

5.0
13 Jul 2025
Recommend
CEO approval
Business outlook

Pros

good company great salary everything great

Cons

nothing was bad my exp was very good

5.0
26 Sept 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I have been working for Aha! for almost six years now. I joined Aha! because everything I read about the product, the people, the work, and the company seemed unlike any other company I have worked for. It was inspiring to me. Several years later, and it is still inspiring. I get to work with the best in the business. I get to do work every day that I love. My fellow Aha!s are brilliant, hard working, and kind. They care about the work they do and they care about the people they work with. Getting together with them twice a year at onsites is truly a highlight. The product is incredible and always improving. I cannot imagine not using it every day to do my job. It is just that good and the people that built it are even better. It makes me proud to work at Aha!.

Cons

An incredible amount of effort is put into daily work, sometimes it is easy to get so buried in it that you forget to pause and celebrate what you have achieved. Take a breath, it's okay to do so.

10
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