Burnout Culture and Broken Promises! Alcidion UK Is in Freefall! - Customer Support Representative Alcidion Employee Review

Attrition. Attrition. Attrition. That’s the headline. And it’s getting worse. They blame the former MD for people leaving, but the truth is people followed her because she was a real leader. She was approachable, transparent, and created psychological safety. Since she left, the culture has deteriorated beyond recognition. What’s replaced her leadership is toxic empire-building and cliques. Decisions are made in closed circles, and if you're not in the inner ring, you're out of the loop, and often out of luck. The chosen few get flown to Australia while the rest of us are left picking up the slack, constantly judged by people who don’t understand the reality of the. The redundancies triggered the decline, but the real issue was how those of us who remained were treated, like we were disposable. Morale collapsed. The workload skyrocketed. Support disappeared. We were told to “keep going” while the organisation fell apart around us. Burnout isn’t just a risk here, it’s the norm. It’s expected. People are logging in at 5am or 10pm just to attend pointless meetings that serve no purpose beyond letting someone from the managment team repeat buzzwords. It’s exhausting. And completely unsustainable. To make things worse, the CEO is now personally involved in resource planning and the support desk. That’s not inspiring, it’s chaotic. When the top manager is micromanaging support tickets because they refuse to backfill critical roles, or trust the teams that are trying to remain loyal, it shows a complete failure of leadership. There’s no clear direction, no consistent communication, and no meaningful support. Just fear, confusion, and overwork. This isn’t the company people once loved. It’s become a revolving door of talent and a case study in how not to manage people. It’s a shame to watch what Alcidion UK has become.