Pros
The people that I worked with in store were always great, the job was easy.
Cons
Management is awful and lazy. You are told that there is progression possibilities but there is not, they will lie to you or hide upward movement from you regarding it. The company has no aspiration to it, rarely fixes items that are broken and rarely re-does rooms. Management pushes extremely arbitrary numbers and goals that help the store very little and guilt trips lower level employees without actually providing help to them. The escape rooms are extremely low quality and often leaves customers unhappy, but there is nothing you can do if you are not upper management and sometimes upper management blames you for the state of the rooms. It is obvious that the company has no roadmap and makes it the problem of the entry level workers and not those capable of bringing actual change. This company wishes to sit around and make money, while doing even less than the bare minimum required to have a respectable business. Managers sit around on their phones gossiping with each other nor sticks up for their employees (again circling back to guilt tripping and insulting their own employees), the facilities management rarely gets things fixed (there were holes in the walls and the ceiling that were there the entire 2.5 years I was working there), the financial management is abhorrent (pushing all stores to have a minimum of 5 employees to split 70 hours available to them, won't hire teenagers either for some reason), the design team seems to be restricted to designing printer paper props and sticking them in metal boxes. You will see no viable change throughout the store if you stick around too long, the culture is abysmal, the passion and drive are not there, respect from upper management is nonexistent.