Good experience - Quality Executive Allanasons Employee Review

Increase customer satisfaction by creating solutions for product enhancement. Increase team productivity. Managed all documentation and drafted weekly project communication reports, which were presented at meetings. Highly accomplished IT Manager with exceptional track record in delivering strategic IT projects and high impact IT solutions for financial, telecommunications, and media industries. Solid experience in conceptualizing and driving technical solutions for complex problems with specific domain expertise in the areas of data assessment, architecture, and analytics. Excellent knowledge of various software applications and capable of leading teams in delivering projects within time and budgetary restraints. Strong business acumen and excellent interpersonal and communication skills. Proactive manager, team builder and tactical planner with ability to attract and secure solid working relationships at the strategic level and translate business needs into technical specifications. Tape Drive Backup with application RDX Data Protection managed. Patch Management with Kaspersky Security Center and Deploy Software. Successfully configured and maintained DVR and NVR systems for CCTV cameras, ensuring reliable surveillance and system performance. Assign and monitor tickets, resolve calls, and generate reports for management team members. Conducted daily complaint analysis, feedback form analysis, and SLA analysis, and MIS reported findings to the Reporting Manager. Ensuring up to date documentation, and operational guidelines to support and maintain client’s infrastructure. Monitor Helpdesk call / ticket queues to ensure faster response and resolution times as well as monitor and review the calls with users for quality and conduct regular performance reviews to ensure quality and timely responses. Renewal Contract of Network/Server & Other Vendor. Maintain all billing part.Communicated project status, issues, and/or concerns with executive management, team members & Managers.

I have experience of working in various IT profiles multi MNC IT corporate companies. Right now working as Assistant Manager. I have done MCA with some technical certifications (MCSA/ITIL V3. My hard work has helped me advance to L 2/3 IT Technical Support Specialist. Where I constantly aspire to learn how to manage more complex technical issues. I continue to enhance my IT knowledge. I am interested in providing my expertise in IT operations. I look forward to working with you. My versatile abilities to solve various technical issues will be of benefit to you. Window and Linux, LAN & WAN & IT network, Window 2022 R2 Server, Hyper V, Active Directory, DNS/DHCP/WSUS, Squid (Proxy) IIS Server Dialler Server, Antivirus End point. VM Ware, Network Security with Network devices Firewall IT Operation etc.

Huge learning opportunity, very vast folio

Its so large that owner is not aware of all things