Pros
Great company! The Richmond VA location is quite nice and everyone is very friendly. Love the open office layout so your desk doesn't feel like a cubicle and the casual dress code is a big plus. Training was 2 weeks long and could have been longer due to the amount of information to cover. Pay was just ok, ~$13.50 p/hr, but with benefits and a few extra's like a free gym membership make it a good deal for young people just starting out or in school. It's full-time at 37 hrs p/week with a set schedule and opportunities for overtime, part-time not really an option. With a little experience you may be able to move up to BankCard Claims which pays a few dollars more and a gets you off the phone a few hours per day. Overall a good place to work.
Cons
Bottom line, it's a Call Center. I loved the idea of working there but I simply could not wear a headset and be on the phone all day, everyday. I will say it is probably the best call center you could work at though, I've heard horror stories of others. The casual environment, friendly people, and No sales make this a sweet deal if you don't mind this type of work.