Pros
Good pay, car for personal use up to 5% of total travel, can move into team leadership roles easiy as they have a high staff turnover.
Cons
Toxic work culture. Team leaders are prioritized for hours as they do not have TOIL balance, so if there is a shortage of work, the team leads are pressured to take on the hours and leave the other employees collecting TOIL which will come out of their paycheck when they quit. Team leaders are also glorified cover when people go on leave - they rarely do any leading, no check-ins with employees under their guidance. They can send you to locations far from your home as a first location so that it is considered "personal travel" instead of "work related" so that you pay for it when the car logs are calculated. Some staff members got a 5K bill in Dec because all the travel they did to go from home to a RACF that was far from home because the company needed assistance there, but home to first work location is considered personal travel under ATO guidelines so they had to pay for it. You're not provided any additional time to do reports or write notes so you can either do it during your sessions instead of giving hands-on support to your elderly clients or do it when you get home from work on your own time. They need you to pay for an app that tracks your driving amount even though it's not an ATO requirement and don't provide any reimbursement for it even though it is a work requirement that greatly benefits 1 individual (CEO) and saves them time when calculating car payment amounts. New grads will be financially penalized for quitting before their contract ends, even if they are still on probation. They will be demanded to return payment amount for onboarding training. If a client cancels on you last minute, or there aren't enough hours to go around, then your TOIL balance will just decrease, and you'll owe the company money when you try and quit.