A good place to get back on your feet. - Customer Experience Agent Alorica Employee Review

4.0
6 Nov 2025
Recommend
CEO approval
Business outlook

Pros

-Management was fair and very friendly. -Coworkers were also friendly and enjoyable to talk to. -It was really easy to get hired, the interview process was fast and not intense. -The training was long enough for me to have a firm grasp of my work. -Even when I wasn't meeting my goals I wasn't made to feel stressed about it, they could see I was trying. -The benefits aren't amazing, but it's better than not having them. -They worked with me to get the time off I wanted.

Cons

-Pay was mediocre ($15/hr) -Pay was misrepresented to me at the beginning, I was told $17/hr, I took it anyway. -The company comes off as cheap sometimes, any food provided by the corporation was for sale and never free, signed right out of your paycheck if you don't have cash on you. -You'll probably have to deal with rude customers, but that's ANY customer service job. -There are times where overtime might be mandatory. -You might get a schedule you hate, and be stuck with it for a while. -At least in my program, there wasn't a chance for upward mobility due to a backlog of people already having been trained for positions that were not yet available. I had to explore options at new companies to seek advancement in my career.

avatar
Alorica Response
7mo
Thanks for sharing this! We value your feedback and really appreciate you taking the time. We’re building a place where everyone feels like they belong and has real opportunities to grow. We're not perfect, but we're committed to getting better. Let's talk more. Visit www.theintegritycenter.com to share more details (anonymously if you'd like).

Explore other reviews about Alorica

3.0
3 Jul 2026
Recommend
CEO approval
Business outlook

Pros

lgbtq friendly, progressive, no customer interactions

Cons

No raises, Baffling policy changes

See reviews by: Helpful|Rating|Date|All