Pros
If having any job is better than having no job, then work for alorica. We honestly thought working for West was a joke, but when they sold the company to alorica, we literally jumped out of the frying pan and into the fire. Never thought I'd like West better than any company. But working for West looked pretty good compared to alorica. If you go there in any capacity to work, continue your job search because you do not want to stay there.
Cons
You'll NEVER get a raise. Worked for West for two plus years without a raise and alorica followed suit -- no raises -- no matter how much or how hard you work. Pay is not a living wage. Nearly every position at the company is below industry standards. As a result, the company cannot attract quality call center agents, tech support, trainers, managers... you name it. Employee turnover is atrocious, and as a result, most call center line groups are always understaffed and everyone is overworked. Clients provide their own training materials which are rarely updated so trainers never have good materials to train from. As a result, trainees never feel prepared to go on the call floor and management blames everyone but themselves for the high turnover. Viscous cycle that impacts many aspects of the business. It is not uncommon for fights to break out among trainees and/or employees on the call center floor. It is not uncommon for trainees and/or regular employees to be disrespectful to trainers, supervisors, team leads and management. It is not uncommon to be written up for things beyond your control. Even when you've documented issues, management has a habit of agreeing with you, but when they feel the heat, you're abandoned. Next thing you know, you're on some type of disciplinary action. Management does not have any decorum and will make snide remarks about other employees but expect others to have a higher level of professionalism than themselves. Orientation materials actually talk about how they value diversity but the entire executive management team is white male and one white female while the owner of the company is Asian - go figure. Alorica's benefits also suck. Only two bereavement days. You have to accrue vacation, while that's not uncommon, it's nearly impossible to accrue a block of time because the rate of accrual is really low. Medical is really bad. Also, if you leave the company, the only place they will pay out your earned vacation is if you live in a state that legally forces them to do so. Only Nebraska and a few other states have laws that make them pay out earned vacation time, everyone else is out of luck. Technology sucks. Nothing works like it's supposed to from copiers to software. Everything is ALWAYS broken, which makes it an extremely stressful place to work and perform to the best of your ability. If you're on the phones, and you work hard, you can get promoted. Doesn't take long because the turnover rate is so high. But if you're not on the call floor, then forget it; there's virtually no career advancement unless you move laterally to a completely different career field. The organization is flat and as a result, you mostly likely will not move up. You'll have to leave to advance and/or get better pay. Recruiting materials are suspect. People are various shades of dusty purple or orange or beige. I assume the beige people are white people. Black folks aren't brown, they're purple or orange. They'll have dreads or afros that's why I know they're supposed to be black. White people are purple orange and BEIGE. Get where I'm going here? Gosh, I could go on and on. Bottom line. If you decide to work at alorica, do not get comfortable -- keep looking until you can find something better. This company really does not care about its employees. Rating them. If I could give them zero stars I would, but I can't so one STAR it is. Oh, and spelling alorica with a lower case "a" is NOT a typo. They spell it that way.