Bring your own computer , no software support for constant VPN, software outages, gliches, etc. Very hostile managers who lie, mismanage, do not know the software, know nothing about process of the software and brag how they have been there 12 yrs and there is no room for advancement, no pay raise , barely just got incremental increase after a yr of taking 5 different department misrouted calls. Untrained entry level. Make up things write you up deliberately if you do not take verbal abuse from them or customers who may cuss you out or less competent agents from different lines of service who do not do their job and degrade you if you don't do their job for them . No flex schedule, no incentives . Push for sales even though not in sales and more of a tech . Crony managers who sit back and let others abuse you and HR assigned does nothing but cover for them and tell Alorica it is all resolved.
