Good for experience and the amenities - Customer Experience Associate Alorica Employee Review

3.0
25 Nov 2024
Recommend
CEO approval
Business outlook

Pros

Good training, break room and hygiene surrounding

Cons

The ops will always make sure we don't get paid night shift allowance because the night shift pay is for minimum 2 hrs between 12 to 6 am.. But we never get that ita always ends before 1.45 am or doesn't start before 4 am.. Very few get it that too will be from 11 to 9 am.. Rest of them work a night shift job for day shift pay.

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2.0
7 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Telework, managers are communicative with staff and help us get better at the phone calls to pass QA

Cons

Always threatening to fire if we did not try to get people to buy things at the end of enrolling them into Duke Energy

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