The Worst Experience I've Ever Had - Customer Service Agent Alorica Employee Review

False Promises: During recruitment, I was told I would be joining Wave 1 for the HSN account, but it turned out to be Wave 3. I also resigned from a stable leadership position in my previous company based on promises that I would be given priority for a leadership role within three months. None of these promises were honored. Trainers' Quality: The trainers have broken English with severe grammatical mistakes. In many cases, the candidates’ English level was better than the trainers’. This made the training sessions unclear, unprofessional, and frustrating. In addition, the trainers showed attitude issues and lacked the experience, skills, and knowledge expected from people in such positions. IT Department Issues: From day one, I had problems accessing my credentials. The issue persisted until the last day of training. The IT department failed to resolve a simple problem and instead provided me with a generated password that we could not even change due to their incoherence and unreliability. Facilities Neglect (Air Conditioning): Even something as basic as adjusting the air conditioning was mishandled. In the middle of August, trainees were told to bring jackets to the training room because the company could not manage a simple task like properly regulating the air conditioning. This reflected a careless attitude toward employee comfort and wellbeing. Salary Issues: The salary for the first 5 days of training (August 18–22) was not equivalent to the actual working days, and this affected the entire training batch, not just me. Unprofessional Treatment: On my 18th day of training, I was verbally dismissed by the trainer without HR involvement or a formal process. The reason given was baseless, and the dismissal was communicated in an unprofessional manner, leaving me shocked and without any official explanation as they claimed I used my personal one drive account which did not happen, and they failed to provide and evidence to prove it when I asked for the proof. Overall, Alorica presented itself as an organized international company, but my experience proved otherwise. The lack of professionalism, misleading information, poor trainer quality, and mishandling by HR and training staff made this one of the worst career experiences I’ve had. I would advise anyone considering Alorica to carefully evaluate before making the decision to join.