You can work from home and it's a small business. Some higher-ups are friendly and helpful when you have questions. It feels amazing helping people and I feel like I'm making a difference.
Cons
The pay is inadequate for the amount of stress and work you need to do. Management will blame you for mistakes even though you have not been trained on it properly. It's uncomfortable be around management sometimes. Management goes on breaks during major holidays while operators are forced to work.