Pros
• You’ll learn quickly because you’re forced to take on more than your role • Good exposure to different tools and systems • Team members themselves are solid and easy to get along with
Cons
• Pay is well below market value, especially considering the workload for a service desk tech. Leadership is aware of the gap but there’s no intention of ever addressing it. • Disorganized environment with little structure or consistency • Management can be reactive and lacking clear direction • Growth is limited, even if you’re taking on work well beyond your level • Unclear expectations around ownership of duties • Processes are often inefficient or not well thought out • Could easily be a hybrid/WFH role, but management insists on fully on-site work without a clear reason