Save yourself the headache & look elsewhere - Customer Service Representative (CSR) Amica Insurance Employee Review

I regret to say that my experience at Amica has been nothing short of a micromanagement nightmare. If you value your autonomy and sanity, this might not be the ideal workplace for you. The excessive micromanagement from upper management was tough to deal with. Beware this job is not what they make it out to be in the interview. This is a call center customer service job. And also note they use Workforce management which will make your life at this job very difficult. Need to use the bathroom? Don't take too long or a workforce management representative will message you to ask why you aren't taking calls. There is opportunity to make sales in this position, but it is extremely difficult to close deals due to all of the moving parts that go into it. This includes excessive underwriting (Which in a lot of cases annoy the customers), and long turnaround to be reviewed due to the heavy workload. There is pressure from management to get sales and grow the business, but it is often the managers fault that representatives cannot close deals. Also, if you are not licensed going into the job and obtain it within Amica, beware there is a one-year payback clause. So, after you get licensed and leave the company for whatever reason within that year, they will send you a bill. I'm sure it’s not like this at all Amica branches but some of those in senior leadership positions at the Westborough location are toxic and will make your life harder than it needs to be. Shame on them. There is also little room for career growth if you start at the bottom and / or not willing to relocate. Avoid Amica. There are plenty of better opportunities out there.