2.0
18 Aug 2025
Former employee, less than 1 year
Boston, MA
Recommend
CEO approval
Business outlook
Pros
Great technology with a promising future.
Cons
Technicians are treated poorly, with outdated travel time and on-call pay policies that haven’t been updated in decades and often shift company costs onto employees. Promises and representations made during the interview process were later denied or disregarded once hired. Communication between tech support and field service is inconsistent and unreliable, frequently leaving technicians without the support they need during critical situations.