Pros
Work environment is positive and laid back for this position. Standards for metric is not pushy. You just have to perform the duty of connecting a customers lead to a contractor in network. Help them get that service. Make that call about 200 times a day. Free coffee and soda in the break room. Simple 8 hour shift and Monday thru Friday.
Cons
The pay starting off is a bit underwhelming for the position at hand. I mean yes this is a lead phone center position. It’s not sales but with a hint of customer service but the learning curve of how to earn money is always confusing and underpaid. This position would be great if the base pay was around 40k. I’m being paid hourly 1 dollar more than minimum wage. That’s pretty sad. Also no over time. Cause with this being a service being offered to the entire USA. I can’t make connections to west coast customers if I’m done with work by 5pm. So the pay sucks, But for entry level does it really? Yeah it does. The drive from other employees would be greater if the initial base pay was hire. Hell even Amazon gets 15 an hour and full benefits day one. On to that benefits and perks. You get the perks first on day one but not benefits. Ya know like health insurance. I have to wait 90 full days and have to be putting in full time hours. So don’t miss work if your sick. Come in to work and work sick. Wait there are people always out for being sick. Well ya know I can’t kick this bronchitis with real meds and now I’m having to get a part time job to pay for the medication. Thanks a tons.
