Great Potential, Not as a Career - Customer Service Representative Aperture IVA Employee Review

very warm and friendly staff, fruit baskets, free tea and coffee, working in a helping role with the public, convenient location, car parking space, buy and sell holidays, lots of perks from pensions to summer BBQs, dress down Fridays, often try to be flexible for parents or people who need adjusted hours, service days holidays approved if you work there long enough, private health care, good time off at christmas

Terrible pay. Never expect role security unless you prove yourself useless in which case you will never move; you'll move teams every few weeks and have to retrain or take on extra work or projects for no rewards. Constantly move bonus structures and appraisal criteria if they feel too many people get it. Not enough training for dealings with suicidal clients. High staff tournover from management down. Company has displayed little to no rewards for loyalty to long term staff members of 20 years + . HR has previously been a running joke. Some roles have very unrealistic targets. Some managers a dream; others a nightmare. Systems crash daily.

An amazing employee atmosphere with skilled and caring staff and a management team that genuinely seems to care about its employees

Horrifyingly low pay when comparing the Belfast living wage to the Manchester equivalent for the same job despite higher cost of living in Belfast on a number of levels.