5y
Thank you for sharing this feedback with us. We are sorry about your experience. It does represent the feeling of many of the sales and ops hires that we made in 2018 and 2019. We made many mistakes and had many failed experiments while trying to find a sustainable way to grow, which negatively impacted the work environment in those teams. At the same time, many more team members were growing professionally and personally to achieve amazing accomplishments. In the last year, we launched class-leading software, signed some of the world’s largest employers as new clients, retained 100% of existing clients and made the company profitable. The team compensation grew at 3x the rate of the US tech-sector pre-Covid and we introduced a comprehensive health insurance package for all team members.
Vera and I (Jose) hope the challenging and humbling experience of taking a company through 2020 made us better leaders. We have also developed a better understanding of how to better predict for success and satisfaction in the context of our company. The most important factor is a clear understanding of the pros and cons of working at early-stage startups. Entrepreneurial people who prioritize learning and growth overcome the adversities and growing pains to shape the strategy and the culture of the organization themselves. In return, they get the satisfaction of achieving outstanding results with much greater levels of responsibility and a much faster career progression than in larger companies.
We apologize again for your experience and wish you the best of luck in your career!
