Pros
Friendly staff and supportive working environment. Training sessions are provided to help TAs clearly understand the working process and responsibilities. Fun bonding activities that help employees connect with each other. The online recruitment process is convenient and flexible for applicants. The CV submission process is simple, and applicants receive email responses quickly.
Cons
The TA team manager is not very flexible when handling situations. Employees are sometimes required to work in ways that are inconsistent with the processes they were trained for. I was assigned to a Kindergarten class (children aged 5–6). According to the policy, only classes with more than 15 students require 2 TAs. Before that, the class had 14 students, and I had already requested an additional TA because the children were very young and difficult to manage alone, which could potentially lead to safety issues or accidents. Later, when the class increased to 16 students, I requested another TA again, but the manager refused due to a shortage of TAs and ongoing recruitment. As a result, I had to handle the workload of two TAs. This issue was caused by poor workforce management and the pressure from the sales department to achieve KPI targets by adding more students to the class despite knowing there was only one TA assigned.