3.0
9 Dec 2014
Anonymous employee
Former employee
Middleton, MA
Recommend
CEO approval
Business outlook
Pros
Great company history and brand loyalty because of consistent product quality and customer focus. Many talented people who are part of the original company culture, care and share in each others success.
Cons
Focus on Baby Boomer and Senior Market is a great strategy but once you fail to engage the customer and take quality out of the product you might as well sell widgets. Management has lost sight of the customer and her experience and connection with the brand. Repeated changes in upper management has lead to confusion, fear of job security and low morale. There is a lack of cross functional team building within the organization. Need better marketing and branding.