Cooperate America - Customer Success Manager (CSM) Apryse Employee Review

1.0
24 Feb 2025
Recommend
CEO approval
Business outlook

Pros

WFH is great. Some very smart co-workers .

Cons

VP of CS Saying, "this is corporate America, it's just how it is," reflects a lack of understanding about what true leadership is. Leadership is not about blindly accepting status quos or passing off a rigid, disheartening view of how things are. A leader's role is to challenge those assumptions, support their team, and find ways to improve—not just accept “how it is.”

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Apryse Response
1y
We appreciate you taking the time to share your experience and feedback. We are always looking for ways to grow and improve as a company, and thoughtful insights from current and former employees help us do that. We remain committed to fostering a strong, collaborative work environment and continuously refining our leadership approach to support our teams. We take all feedback seriously and strive to address every comment with genuine thoughtfulness. My goal in responding is to foster open dialogue, not just to check a box. I truly welcome additional feedback and would be happy to connect if you’d like to continue the conversation, please reach out to me. Thank you again for sharing your thoughts. Rachelle Carpenter Chief People Officer

Explore other reviews about Apryse

5.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

The People are the best asset at Apryse. Everyone I work with is Awesome! Teamwork makes the Dream Work! Benefits are good and ability to work remotely is a huge plus.

Cons

Comp Plan & Quotas are out of whack.

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Apryse Response
1mo
Thank you for taking the time to share your feedback about your experience at Apryse. We’re thrilled to hear that our people, collaborative culture, and flexible remote work environment have made a positive impact on your experience. We agree that our team is one of our greatest strengths, and we're fortunate to work alongside such talented and supportive colleagues. We also appreciate your candid feedback regarding compensation plans and quotas. As we continue to grow and evolve, we regularly review our sales programs and performance expectations to ensure they remain competitive, motivating, and aligned with business objectives. Feedback like yours is valuable in helping us identify opportunities for improvement. Thank you again for sharing your perspective and for being part of Apryse. We appreciate your contributions and look forward to continuing to grow together. Rachelle Carpenter Chief People Officer
5.0
10 Feb 2026
Recommend
CEO approval
Business outlook

Pros

A lot of opportunity for advancement

Cons

Very fast paced, the environment is not for everyone

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Apryse Response
4mo
Thank you for taking the time to share your feedback about your experience at Apryse. We’re glad to hear you had positive experiences with our culture, team, and products, and that you see Apryse as a great place to learn, grow, and find meaningful opportunities for advancement. We also appreciate your honesty in highlighting areas that can be challenging. As a fast‑paced, high‑growth environment, we recognize that the pace may not be the right fit for everyone. While it creates strong opportunities for development, it can also feel demanding, and we remain committed to supporting our teams as we continue to scale. If you’d like to discuss your feedback further, please feel free to reach out. Thank you again for sharing your perspective! Rachelle Carpenter Chief People Officer
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