Pros
Arixa was a client of mine prior to my joining the firm. Of all my private lending clients, Arixa was the most focused on optimizing quality and efficiency in operation. In so doing, the firm continually outpaced competitors in year-over-year growth. The team prides themselves on consistently delivering white glove service, and proves it out every day. Best of all, the team seems to genuinely have fun and remain tight-knit, even during this COVID environment. I've also really appreciated the little things that management has done to make the team feel appreciated.
Cons
The firm's incredible growth naturally lends itself to operational growing pains. Ensuring that the software stack and personnel count keep up with the growth is always a sensitive balance. Even still, management has been doing a great job getting ahead of any issues with scale to date.