Solid work, Over time expected. - Customer Service Representative Armstrong Employee Review

4.0
13 May 2021
Recommend
CEO approval
Business outlook

Pros

Benefits save up to $200 a month in utilities. Offers healthcare benefits upon hitting fulltime. W4 is decent. Somewhat flexible hours. Positive company culture. Work from home options.

Cons

* 360 skill grading staff are undertrained. Leading to frequent lower grades that goes against you. * After a few months the supervisors start not picking at call times. Expects more work but shorter calls. * Call center president is out of touch and pressures staff. * Older staff with very minimal experience will always get the daylight shifts. Despite new hires required to be skilled in much more. Unfair and favors time spent versus any actually work provided.

Explore other reviews about Armstrong

5.0
14 Feb 2026
Recommend
CEO approval
Business outlook

Pros

The folks I worked with at Armstrong were authentic and others centered almost without exception. They all worked hard and rooted for each other. I consider it an honor to be an alumnus of this organization.

Cons

I can't think of any negative that is applicable to the organization as a whole. Very solid company.

3.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Good pay - Caring supervisors - Great training - Relaxed work environment

Cons

- No opportunities for upward mobility - Difficulty scheduling time off - Upper management is unable to accept or take criticism - Disconnect between frontline agent reality and corporate suite expectations

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