They prefer college degrees but hire people with HS diplomas, which makes for a big gap in education. They then wonder why theses departments are failing. HS diplomas are great, but you should provide education on how to do your job if you have no experience. The upper management provides quarterly meetings with the whole company where they basically congratulate each other on how great they are without acknowledging the people below them. Sure, they read a few good reviews, but that seems to be the only time they concern themselves with the "lower" workers. Otherwise, we would not have failing departments.